General Terms
General terms of Reservation for "Frankfurt Group Tours"
1. Contract Conclusion
a.) Customers who reserve tour guides and/or coaches for city tours will receive written confirmation from the Frankfurt Tourist+Congress Board (TCF) as soon as a completed booking form has been received from the customer. Any ensuing amendments to the contract must also be put down in writing.
b.) Please note: Customer orders become legally binding once the customer has received order confirmation in writing. Options cannot be warranted.
c.) When booking guided city walks, please note that the maximum group size is 25 persons per tour guide, except during guided tours of Emperor’s Hall (Kaisersaal) and St Paul’s Church, when groups may comprise up to 50 persons. Moreover, tours of the Frankfurt Christmas Market and "Frankfurt for Old Friends" may comprise a maximum of 20 persons, while the “Frankfurt at a Glance” tour consists of a total of 5 persons. Groups of 25-plus persons, or 50-plus persons when visiting Emperor’s Hall or St Paul’s Church, must place a written order for an additional tour guide. These groups are subsequently split up between the tour guides. Groups that do not book an additional tour guide will have to pay a second tour guide fee. If only one tour guide is available for a group comprising more than 25 persons, or 50 persons when visiting Emperor’s Hall or St Paul’s Church, it may be that he or she is not able to fulfil the performance in its entirety.
d.) School groups must be accompanied by at least one chaperone. Tour guides are neither legitimised nor required to assume supervisory duties during guided tours.
2. Terms of Payment
a) As a rule for German billing addresses, no down payment is due upon contract conclusion, unless the order confirmation states otherwise. For other countries we require prepayment by bank transfer or credit card payment. Therefore, please make sure to note our terms of payment as stated in our order confirmation.
b) The total amount is to be paid upon receipt of the invoice for services already performed.
c.) Payments in cash can only be made by overseas customers and only upon prior arrangement in written form. Invoices to our foreign customers already include a € 15.00 foreign bank transaction fee.
d.) Admission fees are calculated according to the exact number of participants. Admission fees paid in advance are specially arranged prices. If no advance payment arrangements have been made, visiting groups must pay the standard rate at the point of entry. Tour guides may not accept cash payment of admission fees during the tour.
e.) Should it be necessary for the Frankfurt Tourist+Congress Board (TCF) to make advance payments to cover additional costs such as admission fees, entertainment or travel expenses, the TFC herewith reserves the right to charge its customer a service fee of 10% of the total advance outlay or a minimum fee of EUR 10.00. This agreement must be stipulated by the customer and agreed upon by both parties in writing at the time of order placement.
f.) Tour guides may only accept cash payments upon special prior arrangement with the TCF. Such special agreements must be arranged with the TCF in advance, otherwise regular invoicing for services performed will occur automatically.
3. Vouchers
a.) Holders of a tour voucher must book guided city tours in advance and in written form, also stating the voucher number. Bookings for the desired date are dependent on the availability of tour guides; options cannot be warranted.
b.) Voucher holders need pay no additional costs or fees, provided that the price of the tour selected is fully covered by the amount of the voucher.
c.) Vouchers are to be presented to the tour guide prior to the start of the tour.
d.) Please note that admission fees to interior viewings of sightseeing attractions and other locations, e.g., museums, are paid by tour participants individually; these are not covered by the tour voucher. Standard admission rates apply.
e.) Groups may consist of a maximum of participants per tour guide (see Item 1c.)
f.) Unfortunately, it is not possible to reimburse any possibly remaining voucher balances.
g.) Cancellation fees will be invoiced to the voucher holder.
h.) Failure to appear for the arranged tour will result in loss of validity of the voucher.
4. Services
a.) Our contractual performances are stipulated by the binding performance descriptions (Sales Guide, Internet, various brochures) as well as reservation documents, especially written orders and the order confirmation.
b.) For relevant, considerable, and unforeseeable reasons we reserve the right to announce amendments to brochure details prior to contract conclusion; you will naturally be notified of any such amendments prior to booking.
c.) All prices quoted include the performances listed. These prices include VAT.
e.) Bank or credit card fees that are part of an advance payment cannot be returned upon cancellation, even if such has been made within the appropriate period of time. Further fees, e.g., for transfer of refunds etc., also apply and are detracted from the overall amount to be returned.
5. Changes in Price and Performance
a.) Changes and variations to individual performances from the agreed content of the contract, which become necessary after contract conclusion and which are not effected by the TCF against trust and good faith, are only then permitted when the changes or variations are not considerable and when they do not affect the overall form of the performance booked. Any potential guarantee claims are unaffected insofar as the changed performances are subject to deficiencies. We are obliged to inform you immediately of any changes or variations in performances. If applicable, we shall offer you a re-booking or cancellation at no cost.
b.) The late arrival of a group does not provide it with a claim for an extension of the tour or a reduction in price. If a tour is extended, the final price for said tour shall include the waiting period and the actual time of the tour. As a rule, tour guides are obliged to wait for their tour groups for at least 45 minutes from the pre-arranged time.
6. Cancellation and Change of Reservation by the Customer
a.) Cancellations received one working day (Mon.-Fri. except on public holidays and 24th + 31st. of December) during our office hours during our hotline service hours one working day prior to the arranged date of performance will result in the levying of a cancellation fee of 50% of the total costs.
b.) Parties that cancel contractually arranged services after our hotline service hours prior a weekend,a public holiday, on the intended day of performance or those that do not appear must pay the costs in full.
c.) The TCF reserves the right to put into effect an extended cancellation period for large-scale reservations and bookings during international trade fairs and on public holidays. Please note the conditions of cancellation specified on the order confirmation sheet. In case of cancellation, cancellation fees of up to 100% of our costs may apply.
d.) The TCF reserves the right to charge a processing fee of up to € 30.00 for re-bookings of and/or changes and variations to services that have already been officially booked by the customer (coach hire / tour guides).
f.) Cancellations and Change of Reservations must always be made in writing.
Our hotline service hours:
Mon - Thu 08:00 h. - 12:30 h. and 13:30 h. - 16:30 h.
Fri. 08:00 h. - 12:30 h. and 13:30 h. - 15:30 h.
7. Liability of the Tour Organiser
The TCF is liable within the scope of due diligence for the following areas:
1. The careful selection and monitoring of service performers
2. The accuracy of the description of tour services as proffered in the respective brochures or catalogues insofar as we have not announced a change in brochure information prior to conclusion of contract).
3. The proper performance of the services stipulated in the contract.
8. Restriction of Liability
Any damage compensation claim against the TCF is insofar restricted or ruled out if, due to international agreement or prevailing legislation, which cover services to be provided by a provider, claim for damage compensation against the provider may only be asserted under certain conditions or limitations or is excluded under certain conditions.
9. Guarantee
a) Redress: Should the tour not be provided as agreed in the contact, you may demand redress. We can refuse redress if this involves disproportionate cost.
b) Reduction of price: In the case of non-contractual fulfilment of services to be performed, you may demand a corresponding reduction in price. The reduction does not apply if you negligently fail to notify the TCF of the deficiencies in question.
10. Place of Jurisdiction
Place of jurisdiction for registered traders who are not business persons as designated by § 4 HGB (Commercial Code) is Frankfurt am Main.
Publisher and Organiser:
Tourismus+Congress GmbH Frankfurt am Main
Kaiserstraße 56
60329 Frankfurt am Main
Germany
Tel. +49 (0) 69/21 23 89 53
Fax +49 (0) 69/21 23 82 43
http://www.frankfurt-tourismus.de
info@infofrankfurt.de
